Rest Assured Funeral Plans

Who are Rest Assured?

Rest Assured are Prepaid Funeral Plan providers who market themselves as a ‘new generation’ of providers, offering more simplicity and care for their clients. They incorporated in November 2017 and have a head office in West Yorkshire.

Compare Rest Assured Funeral Plans

So, what types of plans do Rest Assured offer, and how do they compare to the market?

As with any financial decision, we recommend that you carefully consider what you need and what options are currently available across the market. We can assist you with this process.

Rest Assured offer four types of Funeral Plans. The four options are: The Elm Plan, The Oak Plan, The Cedar Plan, and The Mahogany Plan. These plans contain the traditional funeral elements that expect with paid Funeral Plans such as a funeral procession, family support and direct communication with the Funeral Director. Rest Assured also offer a Direct Cremation Plan.

These Funeral Plans have competitive pricing, and they all include different service offerings, so it’s essential to understand the details.

We are happy to support you with any questions.

The Elm Plan

The Elm Plan is Rest Assured’s lowest-cost funeral. It includes the following services:

• Funeral Director services
• Direct communication with Funeral Director
• Transport of the deceased to the Funeral Director within a 25-mile radius, with fees for additional miles
• Care of the deceased before the funeral
• Chapel of Rest visit
• Veneer coffin with personalised nameplate
• Hearse and four pallbearers
• Funeral procession
• Service at a crematorium or cemetery
• Family support

The Oak Plan

Rest Assured’s Oak Plan is suited to clients who want the elements of a traditional prepaid funeral with an allowance towards third party costs. It contains the following benefits:

• A disbursement allowance, which is an allowance towards third party costs. At the time of writing, the allowance is £1,100 if you select your own Funeral Director. Rest Assured state that if you use their nominated Funeral Director, then, they guarantee to cover your disbursement costs in full.
• Funeral Director services
• Direct communication with Funeral Director
• Transport of the deceased to the Funeral Director within a 25-mile radius, with fees for additional miles
• Care of the deceased before the funeral
• Chapel of Rest visit
• Veneer coffin with personalised nameplate
• Hearse and four pallbearers
• Funeral procession
• Service at a crematorium or cemetery
• Family support

The Cedar Plan

Rest Assured’s Cedar Plan includes the benefits of the Oak Plan plus:

• One limousine

The Mahogany Plan

The Mahogany Plan is Rest Assured’s top of the range pre paid funeral. It has the benefits of the other options, plus:

• A veneer coffin with oak effect and personalisation
• Two limousines for transport to the funeral service

Direct Cremation Plan

Rest Assured do not provide any specific details about this plan on their website. You can contact them for details on 0800 654 514.

Have Rest Assured’s Paid Funeral Plans got good customer feedback?

At the time of writing this review, Rest Assured’s pre paid Funeral Plans have a good score of 4.25 out of 5 on Reviews.io, the independent customer review site. This score came from 150 reviews. The positive feedback often references a helpful, straightforward, professional and friendly service.

Rest Assured do not appear to reply to customer comments left on Reviews.io; we would recommend that they start doing this.

What happens if I take out a Rest Assured Funeral Plan?

Once you have signed up to a plan with Rest Assured, they will send you a Funeral Plan Schedule to review. It’s critical that you check that you are happy with this within 14 days or you will incur cancellation fees.

If you take out a plan with Rest Assured and change your mind, then you are entitled to a full refund within 14 days, which is one of the shorter cooling-off periods on the market. If you cancel after this period, then Rest Assured take a cancellation fee that is equivalent to 25% of the total prepaid funeral value.

Where do Rest Assured keep their clients’ money?

Rest Assured protect client monies that relate to pre paid Funeral Plans in a Trust. This Trust is managed by an Independent Board of Trustees who ensure it has sufficient funds to meet the obligations of the Funeral Plans. The fund is compliant with The Financial Services and Markets Act 2000 (Regulated Activities) Order 2001.

Do they offer guarantees?

Rest Assured do not advertise any specific guarantees on their website, beyond a commitment to cover the advertised Funeral Director fees and services that they list in the plan. The Terms and Conditions of their funeral plans explain what is covered by their plans.

Are Rest Assured registered with the Funeral Planning Authority (FPA)?

At the time of writing, Rest Assured do not appear to have a registration with the Funeral Planning Authority.

What payment options are available?

Rest Assured allow customers to select from two payment options:

• A single payment, covering the full cost of the Funeral Plan
• Instalment plans of up to ten years

What if I have a complaint with Rest Assured?

If you have a complaint with Rest Assured then you can contact their Client Liason Officer through the following channels:
Phone: 08000 987 677
Email: clientrelations@restassuredplans.co.uk
Post: Rest Assured Funeral Plans Ltd, Crown House, 94 Armley Road, Armley, Leeds, West Yorkshire, LS12 2EJ

Rest Assured will acknowledge your complaint within two working days. They aim to resolve your complaint as quickly as possible.